E-commerce and mail order businesses beware - the European Court has held that the European Distance Selling Directive (97/7/EC) means suppliers must reimburse initial delivery charges to consumers who cancel distance contracts.
The issue arose in the context of a German mail order company whose conditions of sale provided that the consumer should pay a flat rate charge for the delivery of goods which the supplier would not refund if the consumer cancelled the contract.
The court said that the purpose of Article 6 of the Distance Selling Directive is to prevent consumers being discouraged from exercising their cancellation rights under the Directive. All businesses located in the EU will have to comply.
See - Handelsgesellschaft Heinrich Heine GmbH v Verbraucherzentrale Nordrhein-Westfalen eV, Case C-511/08.
For further information contact Maninder Gill.
